The following conditions apply to all bookings made with GAR Hotels Ltd whether by phone, fax, email or online.
1. The customer accepts that our written or emailed confirmation and voucher shows the details of the booking made with the hotel. Please check it to eliminate all possibility of misunderstanding. Should any of the details be incorrect or any conditions unacceptable, please contact us within 3 working days of this confirmation.
2. Star rating given to Oriel Country Hotel and Spa is the AA rating. These conform to the British understanding of the star system in order to provide consistency across different countries. The rating can also be higher or lower than official ratings, since the latter sometimes do not reflect the real standard of the hotel for bureaucratic or historic reasons.
o 3 Star: Higher level of comfort and facilities and often with a higher decorative sophistication. Very much the standard for quality accommodation at good prices, although room sizes and breakfasts can still vary quite considerably from country to country. Usually the minimum we would recommend for business travellers.
3. Twin/Double rooms: Since hotels often have many more twin rooms than doubles, they might occasionally allocate a twin even though a double room is reserved. If a double bed is of paramount importance to you, we suggest that you advise us of this and we will ensure that this is communicated to the hotel.
4. Ten persons or more is a group booking. Lower prices are often available and the hotel has the right to apply certain conditions, which will be made clear at the time of booking. Group bookings must never be split into multiple smaller bookings. The hotel’s payment and cancellation conditions for group bookings will be confirmed with each group reservation enquiry.
5. Special offers are offered for certain times of the year and room types. They are not transferable, rebookable outside of book by date and limited to the numbers of rooms made available for the special offer.
6. Check-in/out times. Check-in cannot normally be guaranteed before 14:00hrs and check-out is normally necessary by 11:00hrs.
7. Payment for reservations is due at the time of booking. Regardless of whether vouchers have been issued or not, your booking may be cancelled if payment has not been received, or if payment is still outstanding for any other unrelated reservations made by the same customer.
8. Prices may vary due to fluid pricing from the hotel resulting in additional availability, currency fluctuations, or government action. However, such variations can only apply to future bookings. Once a booking is made, the price is fixed.
9. Cancellations: Cancellation later than 24 hours prior to arrival in the hotel is treated as a non-arrival and results in the first night of the stay being charged. For practical reasons, 24 hours means by 17:00 hrs (UK time) one day before arrival. The rooms of non-arrivals are usually automatically released the following morning by the hotel. For groups of 10 persons or more, different cancellation conditions apply and these will be advised at the time of booking.
We reserve the right to cancel any bookings which we suspect, with good reason, to be fraudulent.
10. If customers wish to alter their stay directly with the hotel, the hotel should be contacted: a) immediately, if the customer wishes to avoid higher rates being payable for extra nights; b) within 21 days of the end of the stay to obtain any form of financial adjustment, if the stay is being reduced for example.
11. Reductions for children. Infants under two years are accommodated free of charge in a cot. Children under the age of 12 pay 50% of the adult rate. Children aged 12 and over are charged as adults.
12. GAR Hotels Ltd must be advised of any children under the age of 18 planning to travel alone (or with similar aged friends) prior to booking, and this must be agreed by the hotel, before the reservation can be fully confirmed. Failure to notify the hotel in advance may lead to children under the age of 18 without an accompanying adult being refused accommodation.
13. Prices mentioned for trains, buses, taxis, parking etc. are approximate. GAR Hotels Ltd does not accept any responsibility for transfers or other services which the customer arranges directly with the hotel.
14. In the very unlikely event that the hotelier cannot provide the booked accommodation, the customer accepts that the hotelier's responsibility is limited to finding an alternative of a similar standard and to provide transportation as appropriate to this hotel. GAR Hotels takes every precaution that any such occurrence does not happen. The customer also accepts that early notification of such a change cannot be guaranteed. GAR Hotels Ltd shall have no liability in respect of any costs, losses or damages existing out of or in connection with a relocation of accommodation, since such relocation is outside of GAR Hotels Ltd control. Should the customer reject a satisfactory alternative, this is at their own risk.
15. If the customer is dissatisfied with any aspect of his stay, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If having taken the above action the customer is still dissatisfied, complaints should be received in writing within 14 days of the customer's return.
16. All arrangements offered by GAR Hotels Ltd to clients are governed by English Law and subject to the jurisdiction of the English Courts. Calls may be recorded for training purposes.
